Privacy Policy

FinTrust Advisory Global Pvt. Ltd. is committed to protecting the privacy of clients, website visitors, and payment users. This Privacy Policy applies to information collected through fintrustadvisory.com, our enquiry forms, business communications, and online payments processed through Razorpay.

1. Information We Collect

We may collect the following categories of information:

• Name, phone number, email address, company name, and other details submitted through contact or appointment forms.
• Business and transaction details you share when requesting financial advisory, consulting, or related services.
• Billing details such as payer name, transaction amount, payment status, and transaction reference received from Razorpay.
• Technical information including IP address, browser type, device information, and pages visited for website security and analytics.

2. How We Use Information

We use collected information to:

• Respond to enquiries and provide requested advisory or consulting services.
• Issue invoices, confirm payments, maintain accounts, and manage commercial engagements.
• Improve website performance, service delivery, and user experience.
• Prevent fraud, secure our systems, and comply with legal or regulatory obligations.
• Communicate important service, billing, or policy updates.

3. Razorpay Payment Processing

When you make a payment through our website, the payment is processed by Razorpay in accordance with Razorpay's security standards and privacy practices. We may receive limited transaction-related information from Razorpay, including:

• Payer name and contact details.
• Payment amount, currency, payment status, and date.
• Transaction ID, order ID, and settlement references.

This information is used only for payment verification, accounting, customer support, dispute resolution, and compliance purposes.

4. Information Sharing

We do not sell or rent personal information. We may share information only in the following cases:

• With Razorpay and banking or payment partners to complete and reconcile transactions.
• With employees, consultants, or service providers who need the information to deliver contracted services and are subject to confidentiality obligations.
• Where required by law, regulation, court order, or government authority.
• To protect our rights, investigate fraud, or enforce contractual terms.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, misuse, loss, or disclosure. While we work to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain information only for as long as necessary for service delivery, recordkeeping, payment reconciliation, dispute handling, legal compliance, and legitimate business purposes. Transaction and tax records may be retained for the period required under applicable law.

7. Cookies and Analytics

Our website may use cookies or similar technologies to improve site functionality, remember preferences, and understand site usage. You may control cookies through your browser settings, though disabling them may affect certain features.

8. Your Rights and Choices

You may request access to, correction of, or deletion of personal information held by us, subject to legal, contractual, and operational limitations. You may also contact us if you believe any information we hold is inaccurate or incomplete.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party platforms, including external payment interfaces operated by Razorpay or banking institutions.

10. Policy Updates

We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with the revised effective date.

11. Contact Information

For privacy-related questions, payment concerns, or requests regarding your information, contact:

FinTrust Advisory Global Pvt. Ltd.
939, Tower B2, Spaze Tech Park, Sector 49, Sohna Road, Gurgaon, Haryana 122018
Email: info@fintrustadvisory.com
Phone: +91 9752088830